terms and conditions

Orders and Customizations  

- All orders must be placed and confirmed at least 3 business days prior to the desired pick-up or delivery date.  

- Custom orders require a minimum of 10 days' notice and start at $100. Additional charges may apply based on design complexity.  

- Deposits of custom orders are non-refundable once production has started.  

Payments

- Full payment is required at the time of order confirmation.  

- Payments are accepted via PayPal, VISA or Master Card.  

- Receipts will be issued upon payment confirmation.  

Pick-Up and Delivery  

- Pick-ups are available at 370 Donald Street, Winnipeg, MB, during specified hours.  

- Delivery services may be arranged for an additional fee within Winnipeg city limits.  

- Customers are responsible for ensuring availability to receive deliveries at the specified location and time.  

Refunds and Cancellations  

- All sales are final. Once an order is confirmed and payment is made, no refunds, exchanges, or modifications will be granted.

- Cancellations must be made at least 48 hours before the scheduled pick-up or delivery date to qualify for a partial refund (50%) if the order has not yet been processed.

- Custom orders are non-refundable after production has started.

Product Disclaimer 

- Verluxia products are handcrafted using high-quality artificial materials. Slight variations in arrangement or color may occur due to the nature of custom designs.  

- All designs are final upon delivery or pick-up and are considered accepted unless issues are reported within 24 hours.  

Privacy Policy  

- Customer information is collected solely for the purpose of order fulfillment and will not be shared with third parties.  

Agreement  

- By placing an order with Verluxia, you agree to these Terms and Conditions. Verluxia reserves the right to update these terms at any time without prior notice.

For any questions, feel free to contact us at contact@shopverluxia.com